All orders are shipped and delivered via UPS on business days only (Monday to Friday) excluding holidays. At this time we do not offer Saturday delivery.
Vitraux by Alejandra can only ship within the Continental US, Hawaii and Alaska. Unfortunately at this time, we are not able to ship to the US Virgin Islands, Puerto Rico or Guam. We are unable to ship to PO Box or APO/DPO/military addresses. We do not ship internationally.
Orders do not ship on the same day they are placed. Please allow 3-4 business days for an order to be processed before it is shipped. The service days below are in addition to processing time. Orders are not processed or shipped on weekends or national holidays.
UPS GROUND: up to 6 business days (3-8 business days in total)
UPS 2nd DAY: 2 business days (see chart below)
UPS NEXT DAY: 1 business day (see chart below)
Rates for shipping and handling are as follows:
Up to $50: $7.95
$50.0 - $100: $12.95
$100.01 - $150: $14.95
For Next Day Service add $30.00
For 2nd Day Service add $20.00
We are pleased to offer complimentary UPS Ground shipping on all orders over $150.
Returns: Vitraux by Alejandra will gladly accept returns of unused, undamaged or defective full-price merchandise for full refund within 30 days of the original purchase. All requests for refund or exchange must be accompanied by the original receipt.
After 30 days, a store credit will be issued for full-price merchandise